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On October 18-22, the American Water Works Association (AWWA) will host the second Train-the-Trainer seminar for its popular Customer Service Certificate Program in Denver, CO. This three course seminar will provide valuable training to water industry professionals who elect to become approved trainers of AWWA's Customer Service Certificate Program.

"We're thrilled to continue offering this seminar to our members. Customer service professionals are generally the primary contact for customers and are responsible for speaking for the utility's mission and objectives. We recognize how important their work is, and strive to help utilities offer the best service possible to their customers," said Executive Director David LaFrance.

Developed into a three-part series, course titles include "Customer Relationship Building," "The Business of Customer Service," and "Water Industry Operations." The courses will cover all aspects of delivering excellent customer service for internal and external customers, an understanding of principals related to customer service effectiveness, comprehension of general technology applications, and the basics of water industry operations. Trainers who attend the seminar will become qualified to teach other water professionals about these important topics. For more information and registration details, go to www.awwa.org/education/seminars.

AWWA is the authoritative resource for knowledge, information, and advocacy to improve the quality and supply of water in North America and beyond. AWWA is the largest organization of water professionals in the world. AWWA advances public health, safety and welfare by uniting the efforts of the full spectrum of the entire water community. Through our collective strength we become better stewards of water for the greatest good of the people and the environment.

SOURCE: American Water Works Association