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Know your Products and Configurations in the field to Streamline Service Operations. Understand Service Entitlements to Stop Warranty Leakage and Create New Revenue Streams.

Keeping track of serialized products and parts installed at your customer sites is a daunting task. This information is constantly in flux. Product configurations can change during repair and maintenance activities; equipment can move from site to site, or even from customer to customer. Without accurate installed base information you cannot effectively run your daily field service operations.

ServiceMax Installed Base Management ensures that critical installed base data is directly linked to your day-to-day field service operations. A complete service history remains intact at each individual equipment level, no matter how often equipment moves or changes hands.

Equally challenging is the task of knowing what products are under warranty or service contracts. What if you had instant and complete visibility into terms and conditions for each customer—right when you needed it? What if you could increase the percentage of customers who sign service agreements? What if you could create flexible terms and conditions to generate new revenue streams?

ServiceMax Entitlements enables you to track, customize, and view all details of customer SLAs so you can prioritize your service requests—and stop giving away service for free.

With this module, you can:

• Maintain a complete record of every installed product at every customer site to improve service operations. Track detailed equipment configuration by individual component serial number and by revision level.
• Know your customer with a complete history of all shipments, installations, de-installations, and movements.
• Solve customer problems more quickly with access to a full service history of installed products and equipment, including preventive maintenance.
• Meet or exceed customer expectations by prioritizing service requests based on up-to-date entitlement status and automated escalations when service is not completed within specified windows.
• Reduce revenue leakage with automated warranty and service agreement expiration prompts.
• Customize service offerings with flexible terms and conditions to bring in more service revenue.
• Drive more service revenue by alerting sales reps to cross- or up-sell service agreement opportunities.
• Track complete history of service entitlements for every customer.
• Monitor the profitability of service performed under service contracts.