Product/Service

RSS

Your field service technicians can't be tied to an office-or even a network. They need to have critical service information and customer data at their fingertips, no matter where or when. They need to record details about each service call before moving on to the next job. They need all details about their next service call without having to phone in to speak with a dispatcher to get this information.

ServiceMax Mobile Field Service provides the ideal solution for your field service technicians, whether they use a BlackBerry, iPhone, Windows Mobile device, or a laptop. Every piece of the ServiceMax Suite is available via your mobile device—everything from installed base products and detailed service histories to service contracts and spare part locations.

With this module, you can:

• Give technicians remote, wireless access anywhere, anytime via Blackberry, iPhone, Palm Treo, and Windows Mobile devices or laptop computers.
• Get technicians to jobs faster with GPS map integration on mobile devices so technicians know exactly where they are going.
• Speed problem resolution by giving technicians full visibility into prior service history and a service knowledge database that they can access from wherever they are.
• Capture all field service details on the spot even when technicians work out of network range with the offline version-technicians can sync up when they're back in range with one-click synchronization.