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You have to manage mounds of data and complex logistics to enable, prioritize, and monitor your field service operations. You need to know exactly what's happening with every customer service request—at every moment—to ensure that you're fulfilling SLA commitments. ServiceMax Field Service enables you to manage and monitor service requests to ensure that they are resolved within SLA commitments.

With this module, you can:

• Empower field service teams by providing them the right information to understand customer issues - equipment service history, access to knowledge base, SLA commitments, and right tools to execute their jobs effectively.
• Empower customers and reduce costs by allowing customers to log, check, and update field service requests via an easy-to-use self-service Web portal.
• Enhance customer satisfaction by knowing exactly what's happening with every customer service request so you can take appropriate action to avoid missing a commitment.
• Keep technicians informed and productive with remote access via any wireless device or laptop.
• Get a comprehensive view of billing, costs, parts usage, service history, and failure analysis.