Product/Service

Work Order Management & Advanced Scheduling

Source: ServiceMax

Reports & Dashboards

Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you dispatch technicians effectively, fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted.

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Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you dispatch technicians effectively, fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted.

ServiceMax enables you to manage field service teams, their territories, and the corresponding field activities for all service models; product break/fix, systems repair, infrastructure and preventive maintenance. Manage the creation, assignment, execution, closure and debrief of field work orders internally, and across your partner service teams. Schedule and dispatch the right technician by leveraging our intuitive, drag-and-drop dispatch console, which allows you to assign and setup, schedules for multiple work orders simultaneously. As you quickly work through complex matrices of availability, eligibility, service level agreements and skill inventories you can be confident that your field team utilization is the highest it can be, service requests are managed and monitored to ensure SLA commitments, and customer delight drives new revenue opportunities.

With ServiceMax, you can…

  • Eliminate paperwork
  • Maximize the productivity of your field service teams, including service partners
  • Reduce confusion about the work to be performed
  • Reduce billing errors
  • Speed collections and reduce days sales outstanding
  • Reduce costs by more accurately tracking technician time, parts and labor expenses
  • Maintain visibility and ownership of your customer relationships through the entire service delivery process to maximize customer delight
  • Reduce SLA commitment violations
  • Minimize operational costs by empowering your customers and partners with real-time work order status updates
  • Improve service delivery by analyzing trends and gaining insight on overall time and parts consumption, service history, root cause and failure analysis and much more
  • Improve the efficiency of your dispatch operations
  • Increase first time fix rates and customer satisfaction
  • Increase technician utilization rates by decreasing windshield time, and increasing wrench time
  • Meet customer SLA commitments efficiently and on time
  • Leverage your service partners more effectively to reduce costs and improve service delivery
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