Product/Service

Workforce Optimization

Source: ServiceMax

Reports & Dashboards

Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and emergency situations with ease. But what happens when there are hundreds of techs to manage, or thousands? As complexity rises, humans need a bit of assistance.

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Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and emergency situations with ease. But what happens when there are hundreds of techs to manage, or thousands? As complexity rises, humans need a bit of assistance – that’s where OptiMax comes in.

OptiMax from ServiceMax is an automated scheduling, workforce optimization and dispatch solution, delivered in the cloud as part of ServiceMax’s complete field service solution. Workforce optimization frees organizations from people-heavy, manual dispatch processes and delivers an optimized schedule based on the rules you prioritize. Dramatically improve the efficiency of your scheduling and dispatch operations, cut costs and enable your technicians to perform more jobs each day.

With ServiceMax, you can…

  • Increase first time fix rates by sending the right tech for the job with the right parts
  • Grow service revenue and profitability by completing more jobs per day
  • Increase technician utilization rates with intelligent, automated dispatch
  • Improve customer satisfaction with multi-skill technician matching, which assists with on time arrivals and quick resolution times
  • Free dispatchers to focus only on exceptions; manage larger teams effectively with fewer dispatchers
  • Increase technician utilization and reduce costs and overtime by optimizing for driving distances and fuel consumption
  • Increase both efficiency and effectiveness throughout the service delivery chain with optimized schedules for employees and partners in a single system
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