Installed Base Management & Entitlements
In service, visibility is priceless. Nothing has the potential to frustrate and disappoint your customer more than a service technician or call center agent who knows nothing about the issue or challenge the customer is facing, and the history behind it.
Work Order Management & Advanced Scheduling
Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you dispatch technicians effectively, fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted.
Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and emergency situations with ease. But what happens when there are hundreds of techs to manage, or thousands? As complexity rises, humans need a bit of assistance.
Service Parts & Inventory
Spare part shipments and RMAs are an integral part of your service strategy. You need to track and closely monitor every product, part, or unit that comes in or goes out of your organization.
Reverse Logistics & Depot Repair
Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting.
Reporting & Dashboards
Today’s fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and revenues flowing. Get instant status on installed products with warranties expiring, delayed RMAs, critical work orders, and much more.
MFC Multi-Function Controller
The MFC multi-function controller is the most accurate, reliable and versatile instrument for analysis and control of disinfection processes in drinking water, process water and wastewater applications.
Clearlogx™ Process Optimization System for Water Chemistry Automation Brochure
The Clearlogx™ Process Optimization System from Siemens is an automated chemical feed system that optimizes soluble organic removal, reduces chemical costs and enhances municipal water treatment plant performance.
Public Works And Ethics Go Hand In Hand
Ethical behavior helps us live and work in a civil society. Human nature dictates that we act in our own self-interest in most circumstances unless we feel a moral obligation to others or society. By Harry C. Lorick
Reliable Water Service And The Economy
The American Society of Civil Engineers grades both wastewater and drinking water systems a D-, the lowest ratings of any infrastructure category, including our aging highways and bridges.