Each of these four components (Customer Service & Billing, Work Management, Asset Control, and Financial Management) cover individual aspects of the everyday processes of your utility.
Each of these four components (Customer Service & Billing, Work Management, Asset Control, and Financial Management) cover individual aspects of the everyday processes of your utility. Together, they offer comprehensive coverage that encompasses all of your customer needs both internally and externally.
For nearly three decades, our combination has been the solution for utilities. Powered by partnerships, knowledge, and a focus on seamless integration, S&S will lead your utility to new heights.
Customer Service & Billing/Customer Information System (CIS)
the heart of our trademark integration, CIS guides you to current and "history"
information about customers, premises, infrastructures, and activities. Through
CIS, you can offer "single-call support" and deliver exceptional, proactive
customer service efficiently and cost effectively. Our customer service solution
saves all call, complaint, and inquiry information, and allows you to create and
schedule work orders on the spot.
One of the
most daunting tasks for any utility is efficiently managing work orders to
facilitate new service, maintain existing equipment, and build new
infrastructure. UtilitySuite's Work Management modules allow you to
handle all of these challenges by integrating the field with the call center and
the back office.
To manage your assets
responsibly, you need an exceptional and intuitive software solution. Through
its innovative configuration, UtilitySuite enables you to streamline
tasks and responsibilities.
Financial Management System
UtilitySuite offers comprehensive financial management by
integrating modules across the entire suite.
Systems & Software, Inc., 401 Water Tower Circle, Colchester, VT 05446. Tel: 802-655-4400; Fax: 802-655-4401.