enQuesta is a comprehensive integrated solution developed from the perspective of the full cycle of utility activities and interaction with customers.
Based on the proven foundation of the UtilitySuite family of products,
which includes Municipal & Utility Package Software (MUPS), enQuesta is a comprehensive integrated
solution developed from the perspective of the full cycle of utility activities
and interaction with customers. As an enterprise-wide system, it facilitates the
exchange and flow of information between customer service, operations, and
management. To complement CIS and Billing, we also offer Enterprise Resource
Planning (ERP) solutions, including Asset Control, Work Management, Job Costing,
and Financial Management.
With enQuesta, all data is integrated into an
industry-leading Oracle relational database (RDBMS). The benefits for you:
- consistent service at every point of customer contact
- increased operational efficiency within and between departments
- more effective, informed decision making
Benefits of enQuesta
Cost-Effective & Superior Functionality
With a single-vendor
solution that provides a comprehensive suite of applications for Customer
Service and Billing, as well as Work Management, Asset Control and Financial
Optimized Information Systems
For your utility's
specific business needs and organizational processes.
Supports multiple operating systems, hardware platforms,
relational databases, and a host of evolving mobile user devices and
System Upgrades & Enhancements
competitive advantage in a rapidly changing environment.
Partner with Industry Experience
Our unparalleled reputation for
dedication and superior customer service and support guarantees an outstanding
long term relationship.
On-Time On-Budget Delivery
strong commitment and proven track record for meeting all fiscal and
During all stages of your contract life — from needs
assessment, through conversion and go-live, as well as on-going training and
With enQuesta you can:
improve communication and information exchanges between your customer
service, operational, and administrative staffs
provide "one-stop shopping"
for your customers
automatically capture detailed information while
schedule commitments with your customers at the time of
their initial request
generate flexible standard reports and unlimited
user-defined custom reports
drop data into Excel, Lotus, Word, html, etc.,
for further manipulation and/or distribution
Systems & Software, Inc., 401 Water Tower Circle, Colchester, VT 05446. Tel: 802-655-4400; Fax: 802-655-4401.