enQuesta
With enQuesta, all data is integrated into an industry-leading Oracle relational database (RDBMS). The benefits for you:
- consistent service at every point of customer contact
- increased operational efficiency within and between departments
- more effective, informed decision making
Benefits of enQuesta include:
Cost-Effective & Superior Functionality
With a single-vendor solution that provides a comprehensive suite of applications for Customer Service and Billing, as well as Work Management, Asset Control and Financial Management.
Optimized Information Systems
For your utility's specific business needs and organizational processes.
Flexible N-tier Architecture
Supports multiple operating systems, hardware platforms, relational databases, and a host of evolving mobile user devices and interfaces.
System Upgrades & Enhancements
Increases competitive advantage in a rapidly changing environment.
Committed Partner with Industry Experience
Our unparalleled reputation for dedication and superior customer service and support guarantees an outstanding long term relationship.
On-Time On-Budget Delivery
With a strong commitment and proven track record for meeting all fiscal and time-oriented objectives.
Comprehensive Project Management
During all stages of your contract life — from needs assessment, through conversion and go-live, as well as on-going training and support.
With enQuesta you can:
improve communication and information exchanges between your customer service, operational, and administrative staffs
provide "one-stop shopping" for your customers
automatically capture detailed information while handling calls
schedule commitments with your customers at the time of their initial request
generate flexible standard reports and unlimited user-defined custom reports
drop data into Excel, Lotus, Word, html, etc., for further manipulation and/or distribution
Systems & Software, Inc., 401 Water Tower Circle, Colchester, VT 05446. Tel: 802-655-4400; Fax: 802-655-4401.