Product/Service

enQuesta

Source: Systems & Software, Inc.
enQuesta
enQuesta is a comprehensive integrated solution developed from the perspective of the full cycle of utility activities and interaction with customers.
Based on the proven foundation of the UtilitySuite family of products, which includes Municipal & Utility Package Software (MUPS), enQuesta is a comprehensive integrated solution developed from the perspective of the full cycle of utility activities and interaction with customers. As an enterprise-wide system, it facilitates the exchange and flow of information between customer service, operations, and management. To complement CIS and Billing, we also offer Enterprise Resource Planning (ERP) solutions, including Asset Control, Work Management, Job Costing, and Financial Management.

With enQuesta, all data is integrated into an industry-leading Oracle relational database (RDBMS). The benefits for you:

  • consistent service at every point of customer contact
  • increased operational efficiency within and between departments
  • more effective, informed decision making

Benefits of enQuesta include:

Cost-Effective & Superior Functionality
With a single-vendor solution that provides a comprehensive suite of applications for Customer Service and Billing, as well as Work Management, Asset Control and Financial Management.

Optimized Information Systems
For your utility's specific business needs and organizational processes.

Flexible N-tier Architecture
Supports multiple operating systems, hardware platforms, relational databases, and a host of evolving mobile user devices and interfaces.

System Upgrades & Enhancements
Increases competitive advantage in a rapidly changing environment.

Committed Partner with Industry Experience
Our unparalleled reputation for dedication and superior customer service and support guarantees an outstanding long term relationship.

On-Time On-Budget Delivery
With a strong commitment and proven track record for meeting all fiscal and time-oriented objectives.

Comprehensive Project Management
During all stages of your contract life — from needs assessment, through conversion and go-live, as well as on-going training and support.

With enQuesta you can:

• improve communication and information exchanges between your customer service, operational, and administrative staffs
• provide "one-stop shopping" for your customers
• automatically capture detailed information while handling calls
• schedule commitments with your customers at the time of their initial request
• generate flexible standard reports and unlimited user-defined custom reports
• drop data into Excel, Lotus, Word, html, etc., for further manipulation and/or distribution

Systems & Software, Inc., 401 Water Tower Circle, Colchester, VT 05446. Tel: 802-655-4400; Fax: 802-655-4401.