Field Service Application Produces Gleaming Results

Tennant Company is one of the world's leading manufacturers of surface maintenance equipment. Its products include industrial and commercial sweepers, scrubbers, coatings, detergents, carpet cleaning equipment, vacuums, floor machines and burnishers. They are used along with the company's coatings for protecting, repairing and upgrading concrete floors in more than 80 countries. Among the company's customers are The White House and Yankee Stadium in the United States and the Petronas Twin Towers in Kuala Lumpur, Malaysia.

"We offer the industry's only complete line of cleaning and maintenance equipment, products and support and pride ourselves on delivering superior performance and reliability," says Tom Hayes, ServiceLINKSM application manager at Tennant.

To sustain its leadership position in the industry and maintain a high level of customer satisfaction, Tennant has the largest, and only, factory-trained, locally-based service and support network in the world. This network comprises of some 600 field technicians who call on thousands of customers worldwide for routine equipment maintenance and repairs.